Cancellation Policy

We understand that plans can change. We ask for as much notice as possible if you need to cancel or reschedule.

1. Notice Required

●      Cancellations or rescheduling requests made with at least 24 hours' notice: no fee.

●      Cancellations made with less than 24 hours' notice: a late cancellation fee of 50% of the consultation fee may apply.

●      Non-attendance without any notice ('no-show'): the full consultation fee may be charged.

2. How to Cancel or Reschedule

●      Email : thehandOT@outlook.com

●      Via our online booking portal

Please avoid cancelling via social media or informal channels, as these may not be seen in time.

3. Late Arrival

If you arrive late, your appointment may be shortened to ensure subsequent clients are not delayed, and the full consultation fee will still apply. If you are more than 15 minutes late, we may need to reschedule your appointment, and standard late cancellation charges may apply.

4. Repeated Cancellations

Clients with a pattern of repeated late cancellations or non-attendance may be asked to pay a deposit at the time of booking for future appointments.

5. Practice-Initiated Cancellations

On rare occasions, we may need to cancel or reschedule your appointment (e.g. due to illness or an emergency). In this case, we will notify you as soon as possible and offer the next available appointment time . No fee applies in these circumstances.

6. Exceptional Circumstances

We understand that genuine emergencies or unforeseen circumstances can arise. Please contact us directly to discuss your situation. Late cancellation fees may be waived at the practice's discretion.